Restoration Business Training Built for Every Role
Build a stronger company by developing the people who run it.
Trusted Restorer members have access to hands-on, restoration-specific training designed to strengthen the systems, skills, and behaviors that drive growth—from the owner and leadership team to the people marketing, selling, and delivering the work.
Our two-day, in-person training programs are led by experienced professionals who understand the realities of running and growing a restoration company.
Explore the Training Programs
2-Day In-Person Training
Two focused days of hands-on learning
Restoration-Specific
Built around restoration business challenges
Expert-Led
Facilitated by experienced professionals
Built for Real-World Application
Designed to translate into better execution
YOUR TEAM SHOULD GROW WITH YOUR BUSINESS
Growth Gets Hard When Everything Depends on You
Growing a restoration company takes more than generating leads. Your people need to know what great execution looks like once the phone rings.
That means creating consistency in how your team markets the business, communicates with homeowners, moves jobs through production, manages handoffs, handles concerns, and represents your company in the field.
Trusted Restorer training helps members turn those expectations into repeatable behaviors across the organization—so growth doesn’t have to depend on one owner, one manager, or one top performer.
START WITH THE FOUNDATION
Foundation Training
Build the Systems Your Company Can Grow On
Foundation Training introduces members to the core operational and marketing systems behind the Trusted Restorer model.
Across two days, attendees look at the restoration business from both sides: how work moves through the company and how new opportunities are created.
Operations & Execution
Creating consistency throughout the life cycle of a job
Dispatch, documentation, monitoring and equipment management
Organization across the office, vehicles and facility
Building a culture that supports recruiting and retention
Marketing & Business Development
Building and protecting your brand
Using a CRM effectively
Developing consistent referral relationships
Creating disciplined, repeatable outreach
Understanding the marketing systems available through Trusted Restorer
Who should attend?
Owners, General Managers, operations leaders, office staff and other team members who need to understand how the pieces of a high-performing restoration business work together.
THEN DEVELOP THE PEOPLE IN KEY ROLES
Role-Specific Elite Training
As your company grows, different roles have different responsibilities—and they require different skills.
Trusted Restorer’s Elite Training Programs go deeper into the positions that directly influence referrals, sales, customer experience and execution.
Elite Marketing Rep Training
Turn Relationships Into a Stronger Referral Pipeline
Your marketing representatives are often the face of your company long before a loss occurs.
Elite Marketing Rep Training helps them become more intentional about developing relationships, creating valuable interactions and staying top-of-mind with the referral partners who can influence future job flow.
The Focus:
Stronger conversations
Handling objections with confidence
More intentional prospecting and targeting
Building long-term referral relationships
Making each interaction memorable
Practicing through real-world scenarios and feedback
The outcome:
A marketing representative who understands that effective business development is more than making stops—it’s about becoming a trusted, valuable resource in the market.
Elite Project Manager Training
Help the First Person On Site Become a Trusted Advisor
When a homeowner has experienced property damage, the first interaction with your company can determine what happens next.
Elite Project Manager Training helps the person responding to the loss communicate with confidence, build trust, uncover the homeowner’s concerns and clearly guide them toward the next step.
The Focus:
Creating trust from the first interaction
Asking better questions and listening effectively
Understanding what matters most to the homeowner
Conducting a confident inspection
Presenting recommendations clearly
Addressing concerns without becoming defensive or overly sales-focused
Creating alignment and moving the job forward
A Process Built Around the Homeowner
Build Trust → Identify Concerns → Present the Solution → Create Alignment
The outcome:
A Project Manager who can confidently lead a homeowner through a difficult decision while representing your company professionally from first contact through close.
Elite Crew Chief Training
Create a Better Experience After the Sale
Winning the job is only the beginning.
The transition from Project Manager to Crew Chief is a critical point in the customer experience. Elite Crew Chief Training helps field leaders reinforce the homeowner’s decision, communicate professionally and create greater consistency throughout production.
The Focus:
Clear, empathetic homeowner communication
Thorough project reinspections
Confidently answering questions and addressing concerns
Creating consistent processes in the field
Strengthening the handoff from sales to production
The outcome:
A smoother customer experience, stronger trust and greater consistency from one project and Crew Chief to the next.
THIS ISN'T GENERIC BUSINESS TRAINING
Built Specifically for Restoration Companies
There are plenty of places your team can learn sales, leadership or marketing principles.
Trusted Restorer training starts with the realities of your business.
Your team practices around the conversations, handoffs, customer expectations, referral relationships and operational challenges restoration companies encounter every day. The goal isn’t simply to leave with more information. It’s to return to your company prepared to use it.
Hands-On
Discussion, exercises, role-play and practical application—not two days of sitting through presentations.
Role-Specific
Training is designed around what each person is actually responsible for inside the restoration company.
Led by Industry Experts
Programs are facilitated by experienced professionals with expertise relevant to the role and subject matter.
Built to Be Used
The objective is to help team members return to work with clearer expectations, stronger skills and systems they can apply.
ONE MEMBERSHIP. DEVELOPMENT ACROSS YOUR ORGANIZATION.
A restoration company doesn’t grow because one person gets better. It grows when the people responsible for generating opportunities, winning work and delivering the customer experience know how to execute consistently.
Build a Company That Doesn't Depend on One Person
The right systems only work when your team knows how to execute them.
Trusted Restorer gives independent restoration companies access to training, coaching, tools and a nationwide network designed to help owners build stronger businesses—without giving up their independence.
See What’s Available in Your Market
Trusted Restorer memberships are territory-based. Check your market to see whether an opportunity is available in your area.
FAQs
Foundation Training is a two-day program designed to introduce members to the operational and marketing systems that support a stronger, more scalable restoration company.
Foundation Training is designed for a broad range of team members, including owners, General Managers, operations staff and office personnel.
Trusted Restorer currently offers specialized programs for Marketing Representatives, Project Managers and Crew Chiefs, with each focused on the responsibilities and customer interactions unique to that role.
Our in-person Foundation and role-specific Elite training programs are conducted over two days at our office in Kansas City.
These programs are focused on the business, sales, marketing, operations and customer-experience side of restoration. They complement, rather than replace, the technical education and certifications restoration professionals may need for their roles.
Trusted Restorer trainings are led by experienced professionals selected for their expertise in the subject matter and the role being taught. Facilitators may vary by session.
Yes. Our trainings are exclusively available to Trusted Restorer members as part of the support and development included with membership.
